Ensuring clients are retained through good Customer service. Keeping our customers happy will be our primary objective.
We are patient to listen to you. Reach up to us as we want to take over your frustrations and stress and make you feel fresh always when you walk into SLT office. We offer competent and speedy service in a relaxed and friendly atmosphere.Â Walk to our doors every time.
We listen and pay attention to the minute details that help us to offer competent and great service. We are receptive to your feedback. Without that we can never improve.
- Clear Communication Skills
We are very cautious about our communication habits to customers. Very clear and concise without ambiguities.
- Knowledge of the Product
Our employees know our product from front to back. Very experienced to assist you
- Ability to Use “Positive Language”
Our language skills leave solid footprints and create positive perceptions the company.
We are not abrupt at SLT and will go to great lengths to make you feel comfortable
- Acting Skills
No matter the temperament SLT Employees have the skills to handle all difficult situations and customers. All situations are within our understanding.
- Time Management Skills
Time is essential and cost money. The various tools at our disposal help us to leverage our interactions with our Customers in a timely and efficient manner.
- Ability to “Read” Customers
We talk to all Customers seen and unseen and understand their requirements. We personalize all processes and offer a never to be forgotten- experience. We want you back always. We look and listen for subtle clues and moods, patient levels, personalities and have positive interactions
- A Calming Presence
Our serene office environment present a calming influence on everyone. It is a stress free environment. Come and sample.
- Goal Oriented Focus
Â We are driven by excellence and always want to be the best in the industry.
- Ability to Handle Surprises
No matter what time of day nothing is a surprise to SLT Staff. We have guidelines to tackle every situation. Nothing is a surprise.
- Persuasion Skills
Â Cozy atmosphere, soft on the eyes, experienced staff, excellent services persuade and convince our customers to come back. SLT takes you to the next level and offers non comparable service. Be curious and walk in
We have a greatÂ work ethic and a willingness to do what needs to be done. We understand what time is so we put in the extras to satisfy you. Serving you better is our motivation
- Closing Ability
We ensure we are able to end the conversations with confirmed satisfaction with the customer having a great satisfaction that everything has been taken care of (or will be).
- We care aboutÂ gettingÂ itÂ right
- We are willingÂ to keep going until we get itÂ right
- We collaborate with the CustomerÂ and get it right.
The conversation stops only when the Customer says “Yes, I’m all set!“Â
- Willingness to LearnÂ
Learning doesnâ€™t stop. At SLT we invest in our employee skills to help them offer better and improved services daily.