Customer Service

Ensuring clients are retained through good Customer service. Keeping our customers happy will be our primary objective.


  1. Patience

We are patient to listen to you. Reach up to us as we want to take over your frustrations and stress and make you feel fresh always when you walk into SLT office. We offer competent and speedy service in a relaxed and friendly atmosphere.  Walk to our doors every time.

  1. Attentiveness

We listen and pay attention to the minute details that help us to offer competent and great service. We are receptive to your feedback. Without that we can never improve.

  1. Clear Communication Skills

We are very cautious about our communication habits to customers. Very clear and concise without ambiguities.

  1. Knowledge of the Product

Our employees know our product from front to back. Very experienced to assist you

  1. Ability to Use “Positive Language”

Our language skills leave solid footprints and create positive perceptions the company.

We are not abrupt at SLT and will go to great lengths to make you feel comfortable

  1. Acting Skills

No matter the temperament SLT Employees have the skills to handle all difficult situations and customers. All situations are within our understanding.

  1. Time Management Skills

Time is essential and cost money. The various tools at our disposal help us to leverage our interactions with our Customers in a timely and efficient manner.

  1. Ability to “Read” Customers

We talk to all Customers seen and unseen and understand their requirements. We personalize all processes and offer a never to be forgotten- experience. We want you back always. We look and listen for subtle clues and moods, patient levels, personalities and have positive interactions

  1. A Calming Presence

Our serene office environment present a calming influence on everyone. It is a stress free environment. Come and sample.

  1. Goal Oriented Focus

 We are driven by excellence and always want to be the best in the industry.

  1. Ability to Handle Surprises

No matter what time of day nothing is a surprise to SLT Staff. We have guidelines to tackle every situation. Nothing is a surprise.

  1. Persuasion Skills

 Cozy atmosphere, soft on the eyes, experienced staff, excellent services persuade and convince our customers to come back. SLT takes you to the next level and offers non comparable service. Be curious and walk in

  1. Tenacity

We have a great work ethic and a willingness to do what needs to be done. We understand what time is so we put in the extras to satisfy you. Serving you better is our motivation

  1. Closing Ability

We ensure we are able to end the conversations with confirmed satisfaction with the customer having a great satisfaction that everything has been taken care of (or will be).


  • We care about getting it right
  • We are willing to keep going until we get it right
  • We collaborate with the Customer and get it right.

The conversation stops only when the Customer says “Yes, I’m all set! 

  1. Willingness to Learn 

Learning doesn’t stop. At SLT we invest in our employee skills to help them offer better and improved services daily.